The HOPE Center
Macon, Georgia
The Center of Excellence
The HOPE Center
The Consumer’s Bill of Rights
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The consumer has the right to considerate and respectful care.
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The consumer has the right to obtain form his/her physician complete, current information concerning his/her diagnosis, treatment and prognosis in terms the consumer can be reasonably expected to understand. When it is not medically advised to an appropriate person on his/her behalf. A patient has the right to know by name the physician responsible for coordinating his/her care.
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The patient has the right to receive from his/her physician any information necessary to give informed consent prior to the start of any procedure and/or treatment. Except in emergencies, such information for informed consent should include, but not necessarily is limited to, the specific procedure and/or treatment, the medically significant risks involved, and the probably duration of incapacitation. Where medically significant alternatives for care or treatment exist, or when the patient requests information concerning medical alternatives, the patient has the right to such information. The patient also has the right to know the name the person responsible for the procedure and/or treatment.
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The consumer has the right to refuse treatment to the extent permitted by law, and to be informed of the medical consequences of this action.
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The consumer has the right to expect that all communication and records pertaining to his care will be treated as confidential.
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The consumer has the right to every consideration of his privacy concerning his own medical care program. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. Those not directly involved in his/her care must have the permission of the consumer to be present.
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The consumer has the right to expect that within its capacity an office must make reasonable response to their request of the consumer for services. Medical facilities must provide evaluation, service and/or referral as indicated by the urgency of the case. When medically permissible, the consumer may transfer to another facility only after receiving complete information and explanation concerning the needs for and alternatives for the transfer.
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The consumer has the right to obtain information as to the existence of any professional relationships among individuals, by name, which is treating them.
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The consumer has the right to expect reasonable continuity of care. He/She has the right to know in advance what appointment times and physicians are available.
Written: 1989
Revised: March 2002, June 2004, May 2005
Reviewed: February 2006
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Last Updated 02/16/2009
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